Assigned consultants
Your school will be assigned a team of local consultants who will be your primary contact point at Ealing LEA Gateway.
Always available
We have extended our office hours to make sure you can contact your team of consultants when you most need them. Outside office hours, all calls are routed to a mobile number carried by a duty consultant. And you can access Ealing LEA Gateway on-line at any time.
Making a Booking
When your school calls in with a booking, the relevant details are logged directly onto our IT system. These include;
- The day and time of the booking
- The start time of the school
- The size of the class
- The ability level of the class
- The subject to be taught
- Is there work prepared?
- Topic/area to be covered (if no work prepared)
- Marking requirements
- Dress code
Our consultants are able to immediately produce an immediate list of teachers, listed in priority order according to criteria such as qualifications, experience, location and previous placements in your specific school.
For last minute bookings, we expect to get back to you within 15 minutes of taking a booking. For all other bookings we can arrange a suitable call back time.
Confirming the booking
Once the booking is confirmed with you, a booking confirmation report is either faxed, posted or emailed depending on your preference. The confirmation report details the teacher’s qualifications, criminal clearance proof, pay and charge rates and the days of the booking. In addition the confirmation shows a photograph of the teacher which you can then use for security purposes.
Plus Points scheme
The Plus Points scheme enables your school to accrue points for every booking placed with Ealing LEA Gateway. These can then be redeemed against a range of items in the following categories;
- Primary education resources
- Secondary education resources
- Staff room equipment
- Whole school resources
All of these items have been chosen for their quality and relevance.
Invoicing
Once Ealing LEA Gateway receives a correctly signed off timesheet, an invoice is issued for payment in accordance with our standard Terms and Conditions of Business. Payment can be made either by cheque or BACS and our Credit Control Department will be happy to help with any queries concerning invoicing and payments. Again, invoices can be viewed on our web site.
Your account
As your school works with Ealing LEA Gateway we build up a history of your trading with us. Details of this account can be accessed via our web site or by contacting our Credit Control Department
Credit Control Department:
0800 015 7712